37.5 hours per week
Up to £29,000
Rowcroft Hospice serves the people of South Devon by providing specialist care to patients with progressive, life limiting illnesses. The successful candidate will work in the IT department, who provide a broad range of IT services to staff, volunteers, patients and visitors.
We have an exciting opportunity for a technical Service Desk Manager to join our small but effective IT Team delivering all IT services across Rowcroft Hospice and St Luke’s Hospice in collaboration with the wider healthcare partnership, in Devon. You will lead on IT service quality, and drive incident response and resolution against agreed service levels.
You will manage and develop the provision of a customer centric IT Service Desk to support clinical and business services, driving a culture of service excellence.
A commitment to quality of service, excellence in healthcare and the development of IT capabilities and services is integral to this role. We are looking for someone who can work effectively in a team but has the energy and determination to take responsibility and drive improvements. You will be someone who cares about customer satisfaction, with excellent communication skills and a drive to keep all stakeholders informed of progress.
Additional benefits include training, 27 days holiday plus bank holidays and pension. For more information on benefits, go to the “Careers” webpages on the Rowcroft Hospice website.
Rowcroft Hospice is an Equal Opportunities Employer
Rowcroft Hospice – Rowcroft House Foundation Ltd
Avenue Road, Torquay, Devon TQ2 5LS
Registered Charity No. 282723