This page explains how we use any information you give to us, and the ways in which we protect your privacy. We are committed to protecting your privacy in accordance with the Data Protection Act 1998.  Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We take appropriate security measures to safeguard your data and apply security standards & controls to prevent any unauthorised access to it.

Website Privacy

When you visit this website, your IP address, browser and version, operating system and the site you came from are stored in a log file. This information is only used for statistical purposes to help improve this site. Log files do not contain any personal information. We do not use cookies for collecting personal information and we will not collect any information about you except that required for administration of the web server.  If you send us an e-mail message or complete an on-line form, we will use your e-mail/postal address and any information you provide to deal with and respond to your query or comments. This information may be disclosed to the appropriate person in order to deal with or respond to your message.

We may collect information that you give to us in consultations, surveys, competitions or questionnaires. Whenever we do this we will inform you of what your information will be used for and to whom it will be disclosed. We may share non-personal, statistical or summary information with organisations working in partnership with us, such as health authorities or local councils.  This privacy statement applies only to websites belonging to and operated by Rowcroft Hospice. We are not responsible for the content or privacy practices of third party web sites that may be linked to our web pages.

Patient Information

We also have a dedicated Caldicott Guardian. The role of the Caldicott Guardian is to make sure that the personal information about those who use Rowcroft clinical services is used legally, ethically and appropriately, and that confidentiality is maintained.
To ensure high standards for handling person-identifiable information relating to patients, service users and their care is upheld. Confidentiality also extends to their relatives, staff and others.
There are seven Caldicott Principles which apply when considering requests for patient data which are
1. Justify the purpose
2. Don't use personal confidential data unless it is absolutely necessary
3. Use the minimum necessary personal confidential data
4. Access to personal confidential data should be on a strict need-to-know basis
5. Everyone with access to personal confidential data should be aware of their responsibility
6. Comply with the law
7. The duty to share information can be as important as the duty to protect patient confidentiality.

You can contact the Caldicott Guardian by emailing

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