Patients, Families & Friends

Caring for you in the Inpatient Unit

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Who will be looking after me during my stay?

You will be looked after by the members of the team, which comprises many people, all of whom are specialists in palliative care.

Rowcroft’s medical team is made up of three consultants, a speciality doctor, and GP assistants who are all specialists in palliative medicine and bring wide-ranging experience from both general practice and hospital medicine backgrounds.

As well as directly caring for patients, one of our other main roles is training junior doctors and medical students, who will form part of the team at any given time.

The whole of team are skilled in assessing all symptoms, including wound management, mobility needs, specialist feeding requirements and bladder and bowel management.

They are in constant communication regarding your care.

Will I be able to talk to people about my care?

You will be seen by a doctor every weekday, and as required at weekends. They will discuss with you your plan of care, symptom management and any other worries or concerns you might have.

Our specialist nurses will listen to your preferences for how you want your personal care managed and will write a personalised care plan specific for your needs. This can be altered according to what you want and need. The team is available to you and your family at anytime, should you wish to discuss any issues, worries or concerns.

Your comfort and wellbeing are our primary concern and we are always available to talk with you about things outside of your care that you might want to talk about, even something as simple as the weather, if that is what you wish.

What other specialists might I be seen by?

As part of the team we have specialist physiotherapists, occupational therapists and social workers who work with you. They consider the physical, psychological and social factors that influence you and aim to help you make the best of your abilities. They will negotiate realistic goals that are important to you.

What happens if I cannot do things for myself ?

The team is very experienced in caring for people who may have complex symptoms and needs. We have specialist equipment that may enable you to bath or shower, or we can maintain your hygiene needs whilst you remain in bed.

We are very aware how important it is for people in our care to feel good about themselves. For many people it may have been impossible to get to a hairdresser for a length of time. Our part time hairdresser is on the ward on a Monday and Wednesday morning and is qualified in all aspects of men and women’s hairdressing. It doesn’t matter if you can’t get out of bed, we can be creative!

We also have a part-time beauty therapist who is qualified in beauty treatments, manicure and pedicure, available on Wednesdays and Fridays.

Both beauty and hairdressing services are free of charge and should they have time after helping patients the services of the hairdressers and beauty therapists can also be available to family members.

Will I see any other therapists?

As part of the team we also have complementary therapists who can offer a range of relaxation and holistic therapies, such as massage, aromatherapy and reflexology. These treatments can help to relieve stress and tension, which may be beneficial for both you and your family. 

In addition, our creative therapists are there to support you in a variety of ways. Whether it is by listening to, or participating in music or expressing your feelings through the medium of art.

The Hospice chaplain is also available to talk to you should you want to speak to her.

What happens about food and meals ?

All food is prepared on site and is of a very high standard. You will be shown a menu in the morning when you can decide which meals you would like. We will always do everything in our power to cater for you, our hostess will discuss our menus with you and offer you an alternative if there is nothing that appeals to you.

What will happen if I cannot eat the food or I am not hungry?

We are able to cater for special diets, which we can discuss with you on admission. There is a small fridge in the Unit should your family like to bring your favourite meal in for you as a treat. If you are not hungry when a meal is prepared it can be kept for you until you feel that you would like it. If having said you do not wish to eat but you decide later that you are hungry, a meal will always be prepared for you.

Are there times when I can get refreshments ?

A drinks trolley is brought round the ward before lunch if you wish to enjoy an aperitif. A refreshment trolley for teas, coffees, soft drinks, cakes and biscuits comes into the Unit in the morning and the afternoon.

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