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Rowcroft Hospice rated as Outstanding by the Care Quality Commission

20 May 2016

The Care Quality Commission (CQC) has found the quality of care provided by local hospice, Rowcroft, to be overall Outstanding following an unannounced inspection carried out in January 2016.

Rowcroft Hospice provides support and end of life care to people with a range of life-limiting illnesses. The hospice has 17 inpatient beds and an outpatient centre in Torquay.

Outpatient services, including physiotherapy, complementary therapy, bereavement support, art and music therapy, occupational therapy, chronic oedema clinics and medical and nurse led consultations are offered through a purpose designed facility at the hospice’s main site in Torquay.

Rowcroft also delivers care across the whole of South Devon to patients in the community and in their own homes both through a team of community nurses, social workers, physiotherapists, occupational therapists and bereavement counsellors, and through its acclaimed Hospice at Home service.

Inspectors found staff had fulfilled all criteria under the CQC’s new programme of inspections and noted their caring and compassionate approach, rating the hospice as Good for being safe and responsive to people’s needs and Outstanding for being effective, caring and well-led.

A full report of the inspection has been published today and is viewable on Rowcroft’s website. It can also be found on the CQC's website.

The report on Rowcroft Hospice highlights staff's vision to make every day the best day possible as being demonstrated in their person-centred, indivudalised care, and that patient's satisfaction and overwhelming positivity around the delivery of their care and treatment was evident.

The report noted that staff went the extra mile to meet people's needs in a holistic, kind and compassionate way, including support for people's loved ones, and that people were at the heart of the service and fully involved in their care, treatment and support.

Gill Horne, Director of Patient Care at Rowcroft was delighted with the report. "The CQC’s inspection process has become increasingly stringent in recent years, and this glowing report is a reflection of the commitment and dedication of our entire team to deliver the very highest standards of care. I would like to take this opportunity to thank the entire Rowcroft team for everything they do.”

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care at the Care Quality Commission, added: “We know how challenging yet, rewarding it is to work in a hospice. We found that Rowcroft Hospice, Devon was providing an exceptional service to the people it supported and to their families, and the team there should be extremely proud of the work they do.

“We were struck by the extent to which the hospice, thanks to the manager, placed the people at the heart of everything it does. More than anything else, the way in which the team held the ethos of “making everyday special” and think of each person as a unique individual and respond accordingly, is why this hospice has received the highest rating we can give”.



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