Giving Feedback

We always welcome feedback from patients and their families. You can talk to your nurse, doctor or another member of the team if you have any questions or concerns. You can also offer us feedback through iWantGreatCare. Just fill in an online feedback form, ask us for a printed version or download one of the following forms:

Please pass your form back to a member of staff once you’ve filled it in.

Forms +

Rowcroft HospiceYour Voice – Inspiring Change

Feedback from patients, carers, friends and family members is generally very positive. Through Your Voice, feedback can be used to help the hospice continually improve and change to meet the demands of the community.

Your Voice members give their time freely but certain out of pocket expenses can be reimbursed.

 

Your Voice leaflet +

Your Voice FAQs

Who +

Your Voice is a small group of people including patients, carers, friends and family members who have an experience of Rowcroft hospice.

New members are always welcome whether it be one off attendance at a meeting to provide feedback, one to one meeting with an existing Your Voice member to provide feedback or more medium to long term commitment.

What +

Your Voice is an advisory group and its members:

  • Comment upon the services provided by the hospice
  • Help improve and extend the services provided
  • Raise awareness locally of the services provided by the Hospice
  • Promote dialogue between staff, patients, carers, friends and relatives
  • Enables patients, carers, friends and relatives to express open and honest opinions
  • Assist and advise staff in working towards improving quality assurances
  • Assist with the quality assurance initiatives such as the patient, carer and staff surveys

How +

Your Voice aims to gather information from patients, carers, friends and relatives and act as representatives in sharing or addressing issues with Rowcroft Hospice Senior Management.

Your Voice invites representatives from Rowcroft Hospice Senior Management as and when required.

When and Where +

Your Voice meets every month on a Tuesday between 4pm and 6pm at Rainbow House within Rowcroft Hospice grounds.

What Do I Do Now? +

Please use the form below to learn more about the work of Your Voice and/or express an interest in joining. You can also use this form if you don’t want to join Your Voice but want to provide some feedback.

If you have any comments, or want to play a part in ensuring that people with a life-limiting illness receive an excellent standard of care, please fill in the contact form below or write to Your Voice at:

The Facilitator, Your Voice, Rowcroft Hospice, Avenue Road, Torquay, Devon, TQ2 5LS

Your Voice Contact Form

Making a complaint

If you have a concern or complaint about Rowcroft Hospice, please do speak to a member of staff. If you’re still unhappy there are a range of options open to you, including raising the issue with our CEO or Trustees. Please download our Compliments, Complaints or Concerns leaflet to find out more.

Resources +

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